Job Details

IT Support Technician


Our client is a leading Trade Association representing members from coast to coast. They require a dedicated I.T. Support Technician

The IT Support Technician provides first level technical assistance to staff and supports on-going IT projects. They will be responsible for monitoring and managing support requests and supporting users in the adoption and use of new platforms. The role will play a lead role in the coordination of the O365, GaLexy, Zoom implementations and ongoing security projects.  The roles is based in Ottawa, Ontario.

Short-term Responsibilities:

  • In house IT support for the Microsoft 365, GaLexy, Zoom Phone implementation rollouts, including coordinating training an ongoing support.
  • Working closely with the various vendors and coordinating schedules according to the project roadmap to keep projects on track.
  • Acting as a point of contact for the IT team and Fully Managed to manage tech support for escalated IT support issues
  • Point of contact for CRM issues escalations

Long-term Responsibilities:

  • Acts as gatekeeper for 0365 infrastructure, enforcing the organization’s overall vision and design for the sites to ensure the long-term stability and cohesiveness of the sites.
  • Responsible for maintaining security controls as set out by IT, including ensure patches and updates are applied on schedule to sites and integrated applications.
  • Acts as in-house point of contact for IT escalation issues
  • Assists in enforcing Role Based Access Controls
  • Acts as point of contact for clarification on IT policies
  • Point of contact for Wicket issue escalations.
  • Point of contact for MailChimp integration issue escalations.
  • Manages the SEO settings / configuration for Association sites. Assist in ongoing user security training and testing

Desired Skills

  • Familiarity with:  O365, Azure Active Directory, SharePoint, Exchange Online
  • Well organized
  • Project Management skills
  • Ability to work independently
  • Strong written and verbal communications skills
  • Interest and ongoing curiosity with cloud solutions and security

We thank all interest, but only those being considered for interview will be contacted.

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