Job Details

TCA- Telecommunications- Senior- Bilingual- Secret Cleared

Our Federal Government client requires a Telecommunications Analyst to provide telecom and networking services.

1. General:
Working under the direction of the Manager, Transformation Liaison and Issues Management, provides overall telecom support in the following areas:
– Wireless (BB, cell phone and modems)
– Centrex
– VoIP
– PBX
– Landline circuits (for monitoring etc.)
– Internet DSL
– Virtual contact centre
– Satellite (fixed and mobile including phones)
– Toll free
– Calling cards

2. This support is in the form of:

a. Client Support:
– Perform pre-order requirements analysis with clients.
– Provide technical recommendations.
– Assist with ordering through Shared Services Canada (SSC).
– Follow-up regarding service activation.

b. Service Management:
– Assist in managing telecom device inventories.
– Recommends changes to improve service management practices and processes.
– Assist with problem isolation/identification and resulting device replacement if required.
– Work with SSC Service Delivery Management team and service lines as required.

c. Videoconferencing
– Maintains inventory of spare VC systems and A/V components.
– Reviews client requests and requirements.
– Coordinates development of solutions with involvement of SSC and service providers.
– Coordinates implementation of project and individual VC solutions with SSC, Facility Management and service providers.
– Provides the Manager with usage summary reports when requested, based on usage statistics provided by the SSC service line.

d. Project Support:

– Provides telecom support for moves and renovation projects in support of Facility Management, liaising with SSC service lines.
– Supports National Telecom Projects to provide close communication and coordination with HQ, regional and site contacts.

Number Mandatory Criteria
Bilingual:
The Resource must be capable of communicating effectively, orally and in writing, in both official languages (i.e. English and French).
Telecom Support:
The resource has a minimum of five (5) years of recent experience (i.e. within the past 7 years) performing telecommunications support and administration tasks per the statement of work.
Conferencing Services Support:
The resource has a minimum of five (5) years of verifiable experience in providing technical support and guidance for audio and video conferencing users.
Conferencing Infrastructure Support:
The resource has a minimum of five (5) years of verifiable experience in supporting/testing/troubleshooting audio and video conferencing equipment and infrastructure.

We thank all interest, but only those being considered for interview will be contacted.
Send resume to: jobs@personnelforce.com

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